The Analyst plan is free, so there is nothing to refund. This policy covers Pro and Desk subscriptions bought on the site; an Enterprise agreement sets its own terms. It is part of our Terms of Service. Nothing in it limits a right to a refund that you have under the law that applies to you.
Every subscription is managed in Stripe’s billing portal: sign in, open Account and choose Manage billing.
Monthly plans
You can cancel a monthly subscription at any time in the billing portal. Cancelling stops the next renewal. Your plan stays active until the end of the month you have paid for, then your account moves to the Analyst plan. We do not refund or credit part of a month.
Annual plans
If you ask within 14 days of the first charge for an annual subscription, or within 14 days of an annual renewal charge, we refund that charge in full. The refund ends the subscription, and your account moves to the Analyst plan.
After those 14 days, cancelling stops the next renewal and your plan stays active until the end of the year you have paid for. We do not refund part of a year.
The free trials
A first subscription starts with a free trial: 7 days on Pro, and 14 days on Desk for the number of seats you choose. No card is needed to start one, and nothing is charged during it. If you add a card in the billing portal, you are charged the price you chose, monthly or annual, when the trial ends, and the subscription renews from then on unless you cancel before the trial ends. If you add no card, the trial simply ends: nothing is charged and your account moves to the Analyst plan. Cancelling during the trial costs nothing.
Once the trial has turned into a paid subscription, the monthly or annual terms above apply. There is one trial per customer, whichever plan it was on.
The founding price
A Pro subscription bought at the founding price keeps that price for as long as the subscription stays active, renewals included. If the subscription ends, whether because you cancel, a renewal payment finally fails or the subscription is refunded, the founding price ends with it: a later subscription is charged the price on offer at that time. Switching plan or billing period in the billing portal can also move you off the founding price.
Desk seats and plan changes
The Desk plan is billed per seat, with a minimum of 2 seats and a maximum of 10. You add or remove seats, switch between Pro and Desk, and move between monthly and annual billing in the billing portal. The terminal follows the seat count on your subscription.
When you make one of these changes, Stripe works out any charge or credit for the rest of the current billing period according to the billing portal’s settings, and shows it to you before you confirm.
Lowering the seat count below the number of people on the team does not take effect in the terminal until members are removed. The plan holder or an admin removes them in the Desk plan section of the Account page.
If we end the service
If we stop offering the service, or a paid plan you are on, we will give you reasonable notice and refund the unused part of any prepaid subscription, worked out by the day.
How to ask for a refund
Email hello@themarketterminal.com from the address on your account, with the date and amount of the charge. Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. We confirm by email when a refund has been issued.
Charges you do not recognize
If you see a charge you do not recognize, or think is wrong, email us first: we can usually put it right faster than a card dispute can. If you dispute a charge with your bank or card issuer instead, we may suspend the account while the dispute is open, and a charge reversed through a dispute ends the subscription it paid for.
Contact
BRB Capital LLChello@themarketterminal.com